Q: Are your products organic?
A: We prioritize organic and wild-harvested ingredients. Most of our herbs are certified organic; however, we also source from small-scale farmers who follow organic practices but may not have the formal certification. Check the individual product labels for specific details.
Q: How should I store my herbal supplements?
A: To maintain potency, store your products in a cool, dry place away from direct sunlight. Avoid keeping them in the bathroom, as humidity can affect the shelf life of capsules and powders.
Q: Do your products have a shelf life?
A: Yes. Most of our tinctures last up to 3 years, while capsules and dried herbs are best used within 1–2 years. An "Expiration Date" or "Best By Date" is printed on the bottom of every bottle.
Safety & Usage
Q: Can I take these if I am on prescription medication?
A: Herbs can be powerful. If you are taking any pharmaceutical medications, we strongly recommend consulting with your healthcare provider before adding herbal supplements to your routine to avoid potential interactions.
Q: Are these safe for pregnant or nursing mothers?
A: Some herbs are safe, while others should be strictly avoided during pregnancy or breastfeeding. Please consult your midwife or doctor before use.
Q: How long does it take to see results?
A: Herbal medicine is often a slow and steady process. While some products (like sleep or digestion aids) work quickly, others (like tonic herbs for immunity) may take 2–4 weeks of consistent use to show a noticeable difference in your overall well-being.
Orders & Shipping
Q: My tincture looks a little cloudy/has sediment. Is it spoiled?
A: Not at all! Because we use natural, whole-plant extracts, some sedimentation is normal. Simply give the bottle a gentle shake before use.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive an email with a tracking link. It may take up to 24 hours for the carrier to update the status.
Q: Do you ship internationally?
A: Yes, we ship to many countries. However, please check your local laws regarding the importation of specific herbal ingredients, as we are not responsible for items held by customs.
Returns & Refunds
Q: What if the product doesn't work for me?
A: Everyone’s body chemistry is unique. While we cannot offer refunds on opened products, we offer a [e.g., 15-minute consultation or a discount on a different formula] to help you find the right match for your body.